Privacy Policy

1. Personal Data We Collect

We may collect the following categories of personal data:

• Contact information such as your name, email address, phone number, or organisation when you use the contact form or send us an email.
• Usage data including IP address, browser type, device identifiers, and pages viewed, captured via analytics cookies.
• Preference data such as saved itineraries, bookmarked resources, or newsletter preferences where available.

2. How We Collect Data

Personal data is collected directly when you submit forms or communicate with us, and indirectly through cookies and similar technologies. Please refer to our Cookies Policy for further detail on the technologies we use.

3. Purposes of Processing

We use personal data to:

• Respond to your enquiries and provide requested information or support.
• Improve the relevance, usability, and accessibility of our cultural resources.
• Send you updates or newsletters when you have opted in to receive them.
• Maintain the security and integrity of our website and services.
• Comply with legal obligations and respond to lawful requests from authorities.

4. Legal Bases for Processing

We process personal data on the basis of your consent, to perform or enter into an agreement with you (such as responding to your enquiry), to pursue our legitimate interests in operating and improving the website, and to meet applicable legal obligations.

5. Data Sharing and International Transfers

We may share personal data with trusted service providers who assist us with hosting, analytics, or communications. These providers are bound by contractual obligations to process personal data only as instructed. Where data is transferred outside the United Arab Emirates, we implement safeguards such as contractual clauses, encryption, and due diligence to protect your information.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, comply with legal requirements, or resolve disputes. When personal data is no longer required, it is securely deleted or anonymised.

7. Security Measures

We implement technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include secure hosting, access controls, encryption in transit, and regular monitoring of our systems.

8. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or restriction of the personal data we hold about you. You may also object to certain processing or withdraw consent where processing is based on consent. To exercise your rights, please contact us using the details below. We will respond within the timelines set by UAE law.

9. Children’s Privacy

Our website is intended for general audiences interested in cultural resources. We do not knowingly collect personal data from children under the age of 16 without the consent of a parent or guardian. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

10. Links to Other Websites

This site may include links to third-party platforms. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational changes, legal developments, or best practices. Material changes will be highlighted on this page with an updated effective date.

12. Contact Us

For questions about this Privacy Policy or our data protection practices, please contact our privacy team at [email protected] or by mail at Cultural Discovery UAE, Al Safa Street, Dubai, United Arab Emirates.